Shipping & Delivery Policy
Great beauty finds deserve a smooth journey to your doorstep.
At Milorux, we work to make the delivery process clear and convenient. This Shipping & Delivery Policy explains what to expect after placing an order, including processing, shipping charges, tracking, international deliveries, and assistance with delivery concerns.
This policy applies to purchases made through https://milorux.com.
1. Preparing Your Order
After your purchase has been submitted and payment authorization is completed, your order enters our fulfillment process.
Standard order processing time: [Insert actual processing timeframe in business days]
Processing time refers to the period needed to verify, prepare, and pack an order before it is handed to a shipping carrier. It is separate from transportation time.
Orders placed during weekends, public holidays, or periods of increased demand may require additional preparation time.
If an item becomes unavailable or an unexpected issue prevents normal fulfillment, we will make reasonable efforts to inform you and explain your available options.
2. Delivery Destinations
We ship to supported destinations shown during checkout.
Delivery availability may differ by country, region, product, or shipping service.
If a destination is not supported, checkout may prevent the purchase from being completed with that shipping address.
Any restrictions that materially affect your order will be disclosed as required before purchase.
3. Shipping Options and Delivery Estimates
Available delivery methods and their associated charges are displayed during checkout.
Estimated standard shipping transit time: [Insert actual delivery timeframe and applicable destinations]
Estimated delivery schedules are based on the selected shipping service and destination.
Please remember that the total delivery timeline includes both order processing and transportation.
Delivery estimates may be affected by carrier operations, customs inspections, severe weather, holidays, and other circumstances outside our reasonable control.
Where we provide a guaranteed delivery commitment, we will honor that commitment subject to its disclosed terms and applicable law.
4. Shipping Costs
Any shipping fees applicable to your purchase will be displayed before you finalize your order.
The cost may depend on factors such as delivery destination, available services, package size, or promotional eligibility.
Occasionally, Milorux may offer discounted or complimentary shipping on qualifying purchases.
Any requirements for these offers, including minimum order values or geographic restrictions, will be disclosed with the promotion.
5. Tracking Your Order
For orders with tracking, we will provide tracking information after shipment arrangements have been completed.
Where a product is specifically advertised with tracked delivery, we will provide a tracked shipping service in accordance with that offer.
Once the carrier begins handling the parcel, you can use the tracking details to follow available delivery updates.
Tracking activity may not appear immediately after a shipping label is created. Please allow time for the carrier's first scan and system updates.
If your tracking information does not update for an unusually long period, contact our support team for assistance.
6. International Shipping and Customs
Orders delivered across international borders may be subject to customs inspections and local import requirements.
Depending on your destination, additional import duties, taxes, customs clearance fees, or carrier charges may apply.
Unless otherwise stated or collected during checkout, such destination-country import charges may be payable by the recipient.
We recommend reviewing local import requirements before purchasing.
Customs authorities operate independently, and clearance procedures may affect delivery times.
Where applicable law or the terms disclosed at checkout place responsibility for particular charges on Milorux, those requirements will take precedence.
7. Multiple Items and Separate Deliveries
When an order contains multiple items, they may occasionally be fulfilled from different locations or dispatched in separate packages.
If this happens, you may receive more than one tracking number, and the packages may arrive at different times.
You will not be charged additional shipping fees merely because we elect to split an order, unless such charges were properly disclosed and agreed to before purchase.
8. Changing a Delivery Address
Please review your delivery details carefully before completing checkout.
If you discover an error after placing your order, email support@milorux.com as soon as possible.
Include your order number and the corrected address.
We will attempt to update the information before dispatch, but changes may not be possible after shipping arrangements have been finalized.
If a parcel is already in transit, the ability to redirect it depends on the carrier's policies and available services.
9. Delayed or Missing Shipments
We understand that waiting for a delayed package can be frustrating.
If your shipment appears delayed, we recommend checking the tracking information first.
If the expected delivery period has passed and you have not received the package, please contact our team with your order number and tracking details.
We will review the shipment status, communicate with relevant service providers where appropriate, and help identify a suitable resolution.
When an order is confirmed lost in transit, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law and the circumstances of the order.
We will not use carrier delays or tracking information to exclude statutory delivery rights.
10. Packages Marked as Delivered
If your tracking status indicates that your package was delivered but you cannot locate it, please check your mailbox, parcel locker, building reception, and any designated safe delivery areas.
It may also help to check with household members or the carrier.
If the parcel remains missing, contact us.
We may request relevant delivery details and investigate the matter with the shipping provider before determining the appropriate next steps.
A delivery scan alone does not override any legal obligations we have concerning fulfillment of your order.
11. Unsuccessful Delivery Attempts
A shipment may be returned to its sender if delivery cannot be completed because of an incorrect address, unsuccessful delivery attempts, customs issues, or failure to collect the parcel.
If a package is returned, we will review the reason and explain the available options.
Where permitted by law, additional shipping fees may apply to customer-requested reshipment when the original failure resulted from inaccurate information supplied at checkout.
Refund eligibility will be assessed under our Return & Refund Policy and applicable consumer laws.
12. Recurring Deliveries
If you purchase through a subscription option, future deliveries will follow the schedule selected and disclosed at checkout.
Changes to your subscription, including cancellation or delivery frequency adjustments where available, should be made before the relevant order is processed.
Please refer to your subscription terms and our Terms of Service for additional information about recurring charges and cancellations.
13. Damaged or Incorrect Items
We recommend checking the contents of your package after delivery.
If you receive a damaged item, a product with a manufacturing defect, or merchandise that differs from your order, please contact our support team promptly.
Providing photographs of the product, packaging, and shipping label when relevant can help us investigate more efficiently.
We will review your concern and arrange an appropriate resolution under our Return & Refund Policy and applicable law.
14. Contact Our Delivery Support Team
For assistance with a shipment, delivery address, missing package, or damaged order:
Milorux Customer Support
Email: support@milorux.com
Website: https://milorux.com
Please include your order number so we can locate your purchase.
Thank you for shopping with Milorux. We appreciate your patience and trust throughout the delivery process.