Return & Refund Policy

Last Updated: October 24, 2026

At Milorux, we believe that shopping for beauty essentials should feel simple, enjoyable, and reassuring. We care about the quality of our products and want every customer to have a positive experience, from placing an order to receiving it.

We understand that sometimes a purchase may not meet your expectations. This policy outlines how we handle returns, refunds, exchanges, and order-related concerns.

1. Our 30-Day Return Policy

We offer a 30-day return window for eligible purchases made directly through milorux.com.

If you would like to return an item, please contact our customer care team within 30 calendar days of receiving your order.

To be eligible for a standard return, your product must:

• Be unused and unopened.

• Remain in its original product packaging.

• Be in a condition suitable for resale.

• Include valid proof of purchase or an order confirmation.

Products that do not meet these requirements may not qualify for a standard return, except where applicable consumer protection laws provide otherwise.

2. Beauty Product Hygiene & Return Restrictions

Your safety and well-being are important to us.

Because lip liners and other cosmetic products come into direct contact with the skin or lips, we follow hygiene-conscious return practices.

For health and safety reasons, we generally cannot accept returns of cosmetics that have been opened, applied, tested, or used when the reason for the return is a change of mind, personal preference, or shade dissatisfaction.

We also cannot ordinarily accept returns of:

• Products damaged through improper handling or use.

• Items purchased from third-party sellers.

• Complimentary gifts or promotional samples.

• Products marked as final sale at the time of purchase, where permitted by law.

These restrictions do not affect your legal rights if an item is faulty, damaged upon arrival, or incorrectly supplied.

3. How to Request a Return

We want the return process to be as straightforward as possible.

To begin, please email our customer support team at support@milorux.com with the subject line "Milorux Return Request."

Include your order number, the item you wish to return, and a brief explanation of your request.

Our team will review your information and provide the next steps, including a return address if a physical return is necessary.

Please contact us before shipping anything back. Our designated return facility may be different from the location where your package was originally shipped.

Returns sent without prior authorization may experience processing delays or may not be accepted.

Once your return has been approved, please send the item according to the instructions provided by our team.

4. If Something Arrives Damaged or Incorrect

Every order matters to us, and we want to make things right if something goes wrong.

If your package arrives with a damaged product, a manufacturing defect, missing merchandise, or an item different from what you ordered, please reach out as soon as reasonably possible, preferably within 7 days of delivery.

For faster assistance, include your order number, a description of the problem, and clear photographs showing the affected product and packaging when relevant.

After reviewing the situation, we may arrange a replacement, issue a refund, or provide another appropriate remedy.

If the problem is confirmed to be our responsibility, you will not be required to pay the reasonable return shipping costs associated with resolving it.

Nothing in this section limits any rights or remedies available under applicable law.

5. Refunds & Payment Processing

After an authorized return reaches our designated facility, we will inspect the returned merchandise to confirm its eligibility.

If your return is approved, we aim to issue the refund within 10 business days of receiving and inspecting the item, subject to any shorter period required by law.

Refunds will ordinarily be sent to the same payment method used for the original purchase.

Please keep in mind that your card issuer, bank, PayPal, or other payment provider may require additional time to make the refunded amount visible in your account.

For approved standard returns, the refundable amount is generally based on the actual price paid for the returned product, including applicable discounts.

Original delivery fees are normally non-refundable unless the refund is due to our error or applicable law requires otherwise.

6. Return Shipping Responsibility

The cost of returning an eligible item depends on the circumstances.

For returns requested because of a change of mind, an incorrect shade selection, or another personal preference, the customer is generally responsible for the return shipping charges.

When an order contains a confirmed incorrect, defective, or damaged item, Milorux will arrange an appropriate solution without passing reasonable corrective shipping expenses on to the customer.

We recommend using a tracked shipping service for customer-arranged returns and keeping your shipping receipt until the return is resolved.

Please note that we cannot guarantee receipt of a return package that is lost in transit without usable tracking information.

7. Exchanges & Shade Changes

Choosing the perfect cosmetic shade can sometimes be challenging.

If you would like a different color or variation, please contact us to discuss the available options.

For unopened and unused products, an exchange may be possible depending on product availability and the condition of the item.

For hygiene reasons, products that have already been used or applied are generally not eligible for preference-based exchanges.

In some cases, the simplest option may be to complete an approved return and place a new order for your preferred shade.

8. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us immediately after placing it.

We will make reasonable efforts to accommodate your request before the order enters fulfillment.

Once an order has been prepared for dispatch or handed over to the shipping carrier, changes or cancellations may no longer be possible.

If your package has already been shipped, you may request a return under the applicable conditions outlined in this policy.

9. Delivery Concerns & Returned Packages

Please ensure that your shipping information is accurate and complete before completing checkout.

If you notice an incorrect address, contact our team promptly. Although we will try to help, address changes cannot be guaranteed after fulfillment begins.

If a shipment is returned to us because of an incomplete address, unsuccessful delivery attempts, or failure to collect the parcel, we will review the circumstances and discuss available options.

Where permitted by law, additional delivery charges may apply if you request reshipment.

If your tracking information indicates delivery but the parcel cannot be located, please contact us so we can help review the available delivery information.

10. Fair Use of Our Return Policy

Our return policy is designed to support genuine purchases and resolve legitimate customer concerns fairly.

We may request reasonable supporting information when reviewing unusual, incomplete, or inconsistent claims.

We reserve the right to decline requests that do not meet the conditions of this policy or that involve substantiated fraudulent activity, provided doing so does not conflict with applicable consumer protection laws.

We always aim to communicate our decisions respectfully and transparently.

11. Your Consumer Rights

This policy is intended to explain Milorux's standard customer service procedures. It does not replace or restrict any mandatory rights available to consumers under applicable local laws.

Where applicable law provides additional cancellation, return, refund, or product-quality protections, those legal requirements will take precedence over any conflicting provision in this policy.

12. We're Here to Help

Questions about your order, a product, or a possible return?

Our customer support team is here to assist you.

Brand: Milorux

Website: https://milorux.com

Customer Support: support@milorux.com

You can also reach us using the contact form available on our website.

We appreciate your trust in Milorux and look forward to making your shopping experience a positive one.